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SmileDirectClub is closing! Why it’s happening & what to do | Fellow Orthodontist Skip to the content

SmileDirectClub is closing! Why it’s happening & What to do

<< All Blogs
December 14, 2023

We heard the recent news about SmileDirectClub closing its doors, and (unfortunately) we’re not surprised! Mail-order clear aligners have been known to cause irreparable damage to their patients’ precious smiles.

We genuinely hope that you haven’t been negatively impacted by SmileDirectClub mail-order care. As an experienced orthodontist, it’s reassuring to know that there is less risk of people experiencing smile-related issues in the future!

We want you to know that we’re here for you and your family, and we’re not going anywhere! We’re proud to be Manhattan’s first choice for people seeking the highest quality of convenient orthodontic care.

 

What happened to SmileDirectClub?

Here’s what we know about the SmileDirectClub bankruptcy, as reported by AP News:

  • SmileDirectClub filed for bankruptcy at the end of September, 2023, due to a near $900 million debt.
  • SmileDirectClub has been sued for “unlawfully using non-disclosure agreements to manipulate online reviews and keep customers from reporting negative experiences to regulators.”
  • SmileDirectClub has also run into a number of legal battles stemming from the health risks their patients have been susceptible to, particularly patients developing advanced gum disease and their “doctors” misdiagnosing cases.

In the last 3 years, the Better Business Bureau has reported that SmileDirectClub racked up a whopping 1,762 complaints from consumers!

 

What to do if you’re currently in treatment with SmileDirectClub

All you have to do is request a complimentary consultation with us, and we’ll help you achieve the beautiful smile you deserve – with safe, personalized, high-quality orthodontic care.

Your smile deserves the absolute best. That includes highly-personalized care with a convenient, virtual approach, expert treatment monitoring from a 5-star, board-certified orthodontist, a convenient location with a first floor entrance, and flexible financing options with NO hidden fees.

Your health, safety and satisfaction are our top priorities. No two patients are the same – not their smiles, lifestyles, preferences or needs.

  • Dr. Lin creates custom treatment plans on an individual basis.
  • At every visit, you’ll see your highly-qualified, personal orthodontist who knows you, understands your needs, and remembers the little details about you!
  • We combine convenient virtual check-ins with personalized in-office visits to bring you better care without costing you more money.
  • Pricing is transparent with us. We offer flexible financing options and create custom payment plans to suit your budget. You can expect a down payment as low as $500 and flexible monthly payment as low as $200 or less with insurance. Comprehensive Invisalign treatment is $5,850 (before insurance coverage) and comes with unlimited teeth whitening!

 

We bring you expert orthodontics for all ages.

Dr. Lin has years of experience creating beautiful smiles for people in Union Square, Manhattan. You can choose from a range of invisible orthodontic treatments, including Invisalign®, BRIUS® truly invisible braces, clear ceramic braces and Iconix® champagne-gold braces.

We’ll start with a complimentary consultation (virtual or in-person). Then you’ll come in for Dr. Lin to assess your current smile, and he’ll create a custom treatment plan that ends in your perfect smile.

 

Why should you NOT consider mail-order/DIY clear aligners?

Misdiagnoses
With online orthodontics or Invisalign online (like SmileDirectClub), you are your own doctor. These companies will send you a DIY impression kit with a putty material that you bite into, then send back to the company through the mail. There is a LOT of room for error this way.

If you don’t bite evenly into the tray or the impression is damaged in the mail, the treatment plan they create won’t be accurate for your smile. This can lead to an ineffective treatment plan and cause serious damage to your smile!

Cost
SmileDirectClub and similar companies also say that they offer “lower treatment fees”; however, consumers have reported a number of hidden fees tacked on throughout treatment. The cost of risky, DIY clear aligner treatment can come out higher than the cost of treatment created and monitored by a highly-experienced, highly-qualified local orthodontist. Many patients who tried to save money using DIY online aligners, end up spending more money when things go wrong. These patients can’t get refunds from mail-order aligner companies, and have to pay again to see an orthodontist to fix the problems caused by mail-order aligners.

 

Choose Fellow Orthodontist, a trusted orthodontist in Union Square, Manhattan!

The risks of ineffective orthodontic treatment can lead to a slew of issues involving your finances, your smile and your health.

Choose quality care from the start and save yourself the headache. Whether you’re currently undergoing SmileDirectClub treatment or are considering treatment, we welcome you with open arms (and smiles!) to the Fellow family.

Request your complimentary consultation with us at our conveniently located orthodontist office in Union Square.

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